Charlotte Stern

Charlotte leads our Operational Transformation and Customer Experience practice in the UK. She has over 13 years of experience helping clients deliver complex change and transformation programmes, with a specific focus on driving value through customer experience innovation.

Charlotte has process improvement, programme management and change delivery experience across a range of industries, including financial services, energy and utilities, consumer products and services, and travel and mobility. Charlotte is leading projects to deliver value for clients through operational process analysis and enhancement, operating model design and implementation, customer journey analysis and improvement, organisation redesign and the implementation of technology solutions to improve operational efficiency and effectiveness.